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SHIPPING POLICY

WE CANNOT DELIVER TO POST OFFICE BOXES, LOCKED OR PRIVATE BAGS.

Q  What postal methods and prices do you offer?
We offer two weight-based shipping methods to suit your needs.

Standard Service – 5 to 7 working days delivery
Small Items up to 500g – $15.00

Heavy Parcel Service – 5 to 7 working days delivery
Items over 5kg (Usually Large Boxes) – $20.00

All packages are sent via Fastway Couriers or Allied Express Transport. Orders are normally shipped between 2 and 7 working days from date of order. If you will not be home when your order is due to be delivered, please provide an alternative address at the time of placing your order. Orders not able to be delivered at your address are returned to the warehouse which will cause delays in you receiving your package. A notice may be left at your address with instructions for you to arrange collection/redelivery.

Deliveries and COVID 19

All deliveries including Express parcel deliveries may be affected by the current COVID 19 situation as couriers have various restrictions placed on their delivery protocols. Any delay during COVID 19 is regrettable but unavoidable, and is beyond the control of Academy Sportswear

Q  Can I pick my order up and avoid paying postage costs?
Yes. Your order can be picked up at our Camperdown retail shop. You will need to show your order number. 

Q  How can I track my order?
You will receive an email from the warehouse containing your delivery and tracking information at the time of despatch. You will be able to track your order on the carrying company’s website that will be supplied in your email.

Q  What shipping charges will I incur?
All original orders will incur shipping charges, which are calculated during the checkout stage. Replacements for faulty items are shipped freight free. If you have requested a return/credit for a change of mind, postage and handling will not be refunded.

DISCLAIMER
An additional fee may be applicable if your order is over the maximum weight allowance per postage rate. Should this occur you will be contacted regarding any additional charge prior to your order being shipped.